Still With Dragonfly? Habit And Satisfaction Aren't The Same Thing.
Most hospices we talk to didn't choose StateServ this year, they chose it years ago, and switching has just never made it to the top of the list. That's a fair reason to stay, but it's worth separating from whether the relationship is actually still working for you.
Two things are worth checking specifically: whether StateServ, rebranded as Dragonfly after its acquisition, still owns the DME company it routes your orders to, which is a real conflict of interest, not a hypothetical one, and whether your team has hit EVV-related claim denials that trace back to their platform rather than your documentation.
What "platform vs. management team" actually looks like day to day
StateServ gives hospices a platform and volume-based pricing. That works fine until an order needs a phone call: a vendor delay, a denied claim, a piece of equipment that needs to be swapped same-day. That's where a platform-only model runs out of road.
Qualis was built around the assumption that DME orders need active management, not just a system to log them in. Our team calls the vendor. We manage the pickup. Your nurses aren't the ones doing that chasing.
No self-dealing in order routing
We own no DME company, so there's no incentive to route an order anywhere other than the best-fit vendor for that resident.
A real backup, not a single point of failure
We proactively line up 2 to 3 vendor options per market, so a primary provider's bad week doesn't become your hospice's problem.
Weeks to onboard, not months
Teams that switch tell us the actual transition took far less time than the inertia of staying had led them to expect.
900+ Vendor Network
Coverage in every market, never dependent on one provider