How to Scale Your Hospice Without Adding DME Admin Work

Growth Is Good - Until It Isn’t

Building a reputation for high-quality compassionate care is a common goal for hospice providers. Receiving increased requests for care is a special kind of honor. That means families trust your team to support them through the most difficult times. Hospice professionals take great pride in giving the best care to everyone who needs it. 

As you begin to scale up your program’s capacity to deliver hospice services, you may find yourself at a crossroads where mission delivery meets administrative reality. Serving more patients doesn’t just mean providing more hands-on care. It also means more administrative tasks. 

In particular, growth leads to increased durable medical equipment (DME) orders, which means more pickups and deliveries at more locations. All of that requires careful ordering, tracking, and billing. Without logistical coordination, you may run into common DME procurement obstacles such as lack of availability, disorganized deliveries, and billing mistakes. That tears staff away from patients as they work to troubleshoot DME logistics. 

Working with an outside DME management company can help you increase your administrative capacity without compromising your ability to provide quality care.

Scaling DME Procurement Through Growth

Many hospice companies start out working with a small number of DME vendors located in their geographic region. This approach makes sense: local vendors can meet their needs quickly, and it’s easy to work with a small number of businesses that are dialed in to the medical community in the region. 

The problem arises when hospice providers start to need more DME than local vendors can supply. As a provider, your capacity to get equipment to patients is limited by your vendors’ inventory. If your network is tapped out when you need something, your staff has to scramble to make alternate arrangements.

Care providers might have to spend hours researching new DME vendors and establishing service with them on short notice. You may have difficulties getting equipment delivered quickly, and you might face pickup delays when equipment is no longer needed. The whole process may turn into a barrier to caring for patients and cause undue worry for families. 

The Qualis Approach to Scale

Qualis is a DME management partner for hospice providers of any size. Our comprehensive medical equipment inventory management software system helps you manage the logistical and administrative functions of DME procurement. We offer scalable DME workflows that satisfy all your equipment procurement needs. 

Qualis maintains relationships with a broad, nationwide network of durable medical equipment vendors. Hospice service providers can use our cloud-based platform to source equipment quickly and efficiently from any mobile device. The same DME POS helps with hospice discharge and pick-up automation. No matter how many DME orders your business needs to place, vendors from the Qualis network can deliver what you need, when your patients need it. 

The platform synchronizes with your existing electronic medical record (EMR) software, so pertinent prescribing information and insurance details are automatically aligned with the available vendors and equipment. That ensures accurate orders and smooth claims submission, reducing the time staff spends on coding and billing.

The Qualis dashboard lets you see all of your orders in one place. You can track pick-up and delivery, update or add to orders, and get reports on your DME spending so you can adapt to growth as it happens. These insights can ensure that you can always get the resources to meet patient needs. 

Measurable Hospice Impacts

By trusting a partner like Qualis with DME coordination tasks, hospice providers can save up to 40+ hours per week. Staff can use that time to focus on patient care, not on vendor calls and inventory worries. 

Qualis makes it easy to expand your business’ footprint without dramatically scaling up your back-office staffing. Qualis remains your central point of contact, even as vendors in our nationwide network service multiple business regions for you. 

Growth Requires Support, Not Just Equipment

As your hospice program grows, you can meet growing patient needs by partnering with a DME management company that can accommodate the growing scale of your practice. Qualis is an expert DME procurement manager that works with practices of all sizes. We can help you operationalize hospice growth strategies and build your DME procurement capacity without adding to your internal workload. 

Our ordering system and state-of-the-art backend administrative and reporting functions are ideal tools for growing practices. Our dedicated team offers customer support at every turn so your staff can focus on the compassionate care your patients deserve. 

Qualis makes growth possible without operational burnout. With a centralized DME management model, automated discharge/pick-up workflows, and real-time tracking, we empower hospice agencies to scale without adding more staff or overhead.

Let’s talk about how Qualis can support your growth! Schedule a discovery call.