If your team manages durable medical equipment through spreadsheets or phone calls, billing errors aren't a matter of if, they're a matter of when. Equipment continues renting after patients are discharged, invoices don't match deliveries, and auditors ask for documentation that's nearly impossible to produce. DME management software is built to solve exactly that.
DME tracking software, also called DME management software, is a platform that centralizes how hospice and home health agencies order, document, and manage durable medical equipment across their patient census.
What is DME track? In the context of hospice operations, 'DME track' refers to maintaining accurate, documented visibility into what equipment was ordered, for which patient, when it was delivered, and when it should be picked up. Without a system in place, this information lives in phone logs, emails, and spreadsheets, and it rarely matches the invoices your vendors send.
Durable medical equipment (DME) in hospice includes hospital beds, wheelchairs, oxygen concentrators, walkers, commodes, and any other equipment prescribed to support a patient's care at home. Because DME is covered under the hospice per diem rate, your agency absorbs costs that aren't actively managed.
What needs to be managed:
Manual DME management creates predictable, expensive problems across clinical, financial, and operations teams.
DME management software brings equipment ordering, documentation, and billing control into one centralized system. Here's how manual management compares to a structured platform:
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Without DME Management Software |
With DME Management Software |
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Orders placed by phone or fax with no central record |
Orders placed and logged in one system with full documentation |
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Billing continues after patient discharge until someone makes a call |
Billing stops automatically through EMR integration at discharge |
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Spreadsheets to reconcile vendor invoices |
Itemized invoices tied directly to patient records |
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Staff spend hours chasing vendor updates and escalations |
Vendors held accountable through documented order and delivery history |
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Survey prep requires manual file assembly |
Audit-ready documentation always accessible |
For hospice teams, the benefits show up across clinical, operational, and financial workflows.
Fewer billing errors and write-offs. When a patient's care ends, billing stops automatically through your EMR connection. No more rental charges tied to patients who were discharged weeks ago.
Cleaner audit documentation. Every order, delivery, and pickup is time-stamped and tied to a patient record. When surveyors ask, you have the answers.
Staff time back. Hospice teams using Qualis have saved up to 120 hours per week per location by eliminating manual DME management tasks.
Vendor accountability. With documented order history and delivery confirmation, you can see which vendors are performing and which aren't, without digging through complaint logs.
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See how Qualis gives hospice teams order transparency and billing control across their entire patient census. Learn more about Qualis DME management. |
Not all DME platforms are built for the specific needs of hospice. Here's what matters when evaluating your options:
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Qualis works with 6,300+ vendor access points nationwide and integrates with your hospice EMR to keep billing and documentation accurate. See how it works. |
Qualis is a hospice DME management company, not just a software platform. We act as an extension of your team, coordinating with vendors, managing escalations, and giving your clinical and financial teams clear visibility into every order.
DME+: Centralized ordering with custom preauthorization controls, EMR-integrated billing stop, and formulary visibility so your team always knows what's in or out of your approved list.
Utilization Management: Data on what's being ordered and at what cost, compared to national averages, so your team can make informed decisions without compromising care.
Vendor Choice: Access to 900+ vendors with the flexibility to switch when performance falls short. Unlike single-vendor lock-in models, Qualis gives hospices freedom of choice.
Partner Services: A dedicated team that manages vendor relationships and resolves issues before they affect patient care. The most common feedback from Qualis customers: 'We're not the ones following up anymore.'
Agencies working with Qualis have reduced DME costs by up to one-third and cut communication delays by 40%. Tender Care Hospice reduced monthly DME spend from $60,000 to under $40,000. Crossroads Hospice saved $2.5 million annually. The difference wasn't just better software. It was a better system.
Managing DME doesn't have to mean daily vendor calls, invoice disputes, and billing surprises. The right system gives your clinical team fewer interruptions and your financial team the clean data needed to protect margins.
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See how Qualis keeps your equipment orders accurate and your billing clean. |