With so many challenges, NorthStar struggled to manage costs and ensure timely service for patients. The hospice leadership knew they needed a better solutions - one that would consolidate vendors, provide better tracking, and get rid of billing discrepancies.
“We started looking for other options beyond directly contracting with vendors... That's when we learned about Qualis.”
The Solution
Partnering with Qualis for DME Transformation
The tipping point for NorthStar was the realization that their DME management inefficiencies weren't just costing them money - they were also affecting patient care. The unpredictability of equipment deliveries meant that caregivers had to spend more time on vendor coordination and less time focusing on patient needs.
NorthStar ultimately chose Qualis because of three key factors:
Centralized DME Management
Qualis consolidated NorthStar's complex vendor network into a single, easy-to-manage system.
Accurate, Real-Time Data
The platform provided instant access to invoices, utilization reports, and cost trends, giving NorthStar the actionable insights it had been missing.
Reliable Service Quality
Qualis took over vendor coordination, ensuring on-time deliveries, fast issue resolution, and top-tier equipment standards.
“The first thing we noticed was the absence of headaches. Suddenly, invoices were accurate and on time, vendor complaints were no longer a daily issue, and we had the data we needed to make smart financial decisions. It was night and day.”
By consolidating their vendor relationships through Qualis, NorthStar gained control over its DME processes, reduced administrative burdens and improved financial transparency.
Implementation & Transition
A Surprisingly Smooth Process
The transition to Qualis was easy, moving quickly, and with minimal disruption. While some time was needed to establish new vendor relationships and contracts, NorthStar's internal team found the onboarding process surprisingly smooth.
"The only thing I remember about implementation was how fast and easy it was. We were expecting roadblocks, but instead, it was just relief. It immediately became a smoother, more efficient process than anything we had before."
The rapid transition was a game-changer for NorthStar. Instead of months of disruptions, they were able to implement the new system with minimal downtime, allowing staff to quickly adapt to the improved workflows.
One of the most significant changes was the elimination of constant vendor-related service issues. Previously, if a patient had a failed delivery or equipment issue, NorthStar's staff would have to handle the resolution themselves. With Qualis, those concerns disappeared.
"There wasn't a daily call about a quality issue, a failed delivery, or a complaint anymore. Knowing that Qualis handled all of that meant we could focus on other areas of patient care."
The Results: Measurable Improvements in Operations, Costs, and Staff Satisfaction
Since partnering with Qualis, NorthStar Care Community has experienced a range of benefits:
Elimination of Administrative Burdens
By eliminating vendor-related headaches, NorthStar’s clinical and administrative teams gained back valuable time that was previously spent on DME trouble shooting. With faster and more reliable equipment deliveries, patients experience fewer disruptions and delays in receiving critical medical supplies.
Financial Control and Predictability
One of the most impactful changes was the stabilization of DME expenses. Previously unpredictable costs were replaced with clear, transparent invoicing.
NorthStar also worked with Qualis to implement cost-saving strategies, such as optimizing delivery schedules and eliminating unnecessary equipment redundancies.
Additionally, complaints about delayed deliveries, missing equipment, and invoice discrepancies have significantly decreased.
Stronger Vendor Relationships and Better Service
Since partnering with Qualis, NorthStar has developed stronger, more stable relationships with DME vendors. Instead of managing multiple contracts, they now operate within a structured, vendor-flexible system that prioritizes reliability and cost-efficiency. The result? Faster deliveries, better equipment quality, and improved service reliability.
By leveraging Qualis’ expertise in vendor negotiations, NorthStar was able to secure better pricing and service agreements, preventing unexpected rate hikes and ensuring equipment availability even during supply chain disruptions.
Reduced Staff Stress and Increased Satisfaction
Before Qualis, NorthStar’s staff frequently dealt with equipment delays, incorrect orders, and billing confusion. Today, those frustrations are gone.
Honest, Transparent Communication
Unlike other DME providers who overpromise and underdeliver, Qualis was upfront about what they could and couldn’t do.
This level of trust and reliability has solidified Qualis as a long-term partner for NorthStar.
A Partnership That Goes Beyond DME Management
NorthStar’s journey with Qualis highlights an essential lesson for hospice providers: DME management is more than just ordering equipment – it's a strategic necessity.
Hospices that struggle with vendor reliability, cost management, and billing issues can significantly improve operations by centralizing their DME processes through a trusted partner like Qualis.
Over the years, NorthStar has found that Qualis provides more than just DME solutions—it also connects hospice providers with valuable industry networks and opportunities.
“Qualis has been instrumental in helping us expand our professional network. Whether it’s introducing us to new contacts at industry events or opening doors to new collaborations, they’ve been an invaluable partner in more ways than one.”
Miller emphasized how the integrity and responsiveness of the Qualis team have made a lasting impact:
“One of the biggest things we value about Qualis is their honesty. If they can do something, they tell you. If they can’t, they’re upfront about it. That level of transparency is rare, and it’s made all the difference in our partnership.”
.png)
